FAQ
What you ask most
If your question is not here, write to us. We usually reply the same day.
Bookings
Do I have to sign up to see prices and free slots?
No. You can browse clubs, their prices and free slots without an account. You need an account only when you actually want to book a slot, so that you get a confirmation and have somewhere to find the booking.
How long can I book a court for?
For 60, 90 or 120 minutes. Which of those lengths are available depends on what the club has free at that time.
How far ahead can I book?
It depends on the club. Each one sets its own opening hours and how far ahead it opens slots, so it varies from place to place.
Can I cancel a booking?
Yes, but each club sets its own conditions, and they differ mainly in how long before the start you have to cancel. You see them at booking, before you pay. If the club rules entitle you to a refund, it happens automatically.
Payments
Do I pay Raqueta anything extra?
No. You pay exactly the amount the club shows for the slot. The club sets the price and Raqueta adds nothing to it.
How do I pay?
By card when you book. The payment is processed by Stripe, which means your card number never passes through us.
Why is the same court sometimes dearer and sometimes cheaper?
Clubs commonly have different rates in the morning, in the evening and at weekends, and different ones in winter and summer. The price you see for a slot already includes those rates.
When do I get my money back if I cancel?
We send the refund to the same card you paid with as soon as the cancellation goes through. It usually takes a few working days to show up on your account, which is on the bank’s side.
Account and app
Where do I download the app?
Nowhere, Raqueta runs in the browser. On your phone you can add it to the home screen and it then behaves like a regular app, but you do not have to go to the App Store or Google Play for it.
I forgot my password.
You do not have one. You log in with a link we send to your e-mail, so there is nothing to remember.
My club is not on Raqueta. Can anything be done about it?
Tell us on the home page. We approach clubs based on where players ask for them, so every entry genuinely helps us decide where to go first.
Did not find your answer?
Write to hello@raqueta.app. If you run a club and want to know how Raqueta works from the other side, have a look at Raqueta for clubs.